Return & Refund Policy

Last updated: October 2025

This Return & Refund Policy applies to purchases made directly from Beautaura, a company based in France.

Beautaura is a registered business located at:
10 Chaussée du Vouldy, Troyes 10000, France
SIRET: 518 937 313 00022
Registration Date: 30/12/2010

For any questions or concerns regarding this policy, you can reach us via:

📧 Email: support@beautaura.com

📞 Phone: +33 7 53 77 62 53

Our Commitment to You

At Beautaura, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we provide a clear and simple return and refund process to make your experience as smooth as possible.

This policy explains the conditions under which products purchased directly from our website  www.beautaura.com may be returned and refunded.

Eligibility for Returns

We accept returns for unused, unopened, and undamaged products within 30 days from the date of purchase.

To begin the return process, please contact our customer service team at support@beautaura.com or call +33 7 53 77 62 53 to request a Return Authorization.
You will then receive step-by-step instructions on how to return your item.
Please note that returns without prior authorization may not be accepted.

Return Address

All returns must be mailed to:
Beautaura
10 Chaussée du Vouldy
Troyes 10000
France

To ensure safe delivery, please pack your product in its original condition with all original packaging, accessories, and promotional items included.

We will be responsible for return shipping costs. We recommend using UPS Worldwide Express® or another trackable shipping method to ensure your item reaches us safely.

Beautaura is not responsible for any items lost or damaged during the return process.

Refund Process

Once we receive and inspect the returned item and confirm that it meets our return requirements, we will process your refund.

Refunds will be issued to the original payment method used for the purchase within 5–7 business days.

  • Shipping charges are fully refundable.

  • If your order included free shipping, you will still receive a full refund with no deductions.

Defective or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, please notify us immediately at support@beautaura.com or call +33 7 53 77 62 53.

We will arrange for either:

  • A replacement, or

  • A full refund, including any return shipping costs.

The defective or incorrect product must be returned in its original packaging and condition to qualify for a refund or exchange.

Non-Returnable Items

Please note that we do not accept returns or provide refunds for:

  • Opened, used, or damaged products

  • Items purchased through third-party retailers or resellers

Only products purchased directly from www.beautaura.com are covered under this Return & Refund Policy.

Agreement

By purchasing from Beautaura, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.

If you have any questions or require further clarification, feel free to reach out to us — we value your satisfaction and are always here to help.

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